Welcome to justinsteere.com, operated by Justin Desire Haven LLC. By accessing or purchasing from our website, you agree to the following Terms & Conditions.

1. Business Information

Business Name: Justin Desire Haven LLC
Address: 117 DAWSON AVE DAWSONVILLE GA 30534
Website: justinsteere.com
Email: [email protected]
Customer Service: [email protected]

2. One-Time Purchase Policy

All products sold through justinsteere.com are offered as one-time purchases.

We do not operate a subscription, membership, recurring billing, automatic renewal, or recurring-payment program for our products.

Customers are charged only for the products and quantities they purchase during a particular transaction. No recurring charge will be automatically applied after the original purchase.

Any future purchase must be separately initiated and authorized by the customer.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, dimensions, colors, specifications, and other information displayed on the website are accurate.

However, minor variations may occur due to:

  • Screen and monitor settings
  • Product manufacturing variations
  • Photography and lighting conditions
  • Differences between product batches

Customers should review the product description and available specifications before completing a purchase.

4. Pricing and Payment

All prices displayed on the website are shown in U.S. dollars unless otherwise stated.

The applicable product price, shipping charges, taxes, and other applicable charges will be displayed during checkout before the order is submitted.

We reserve the right to correct pricing or product information errors when discovered. If an error materially affects an order, we may contact the customer before processing the order.

Payment must be successfully authorized before an order is processed.

5. Order Acceptance

Submitting an order does not necessarily mean that the order has been accepted.

We reserve the right to cancel or decline an order when necessary, including situations involving:

  • Product availability issues
  • Pricing or listing errors
  • Suspected fraudulent transactions
  • Incorrect customer information
  • Shipping restrictions
  • Payment authorization problems

If we cancel an order after payment has been received, the applicable payment will be refunded.

6. Shipping – United States Only

We currently ship products within the United States only.

We do not currently offer shipping to international destinations.

Orders are normally processed within 1–3 business days after successful payment authorization.

After processing, standard delivery is generally expected within 3–7 business days, depending on the destination, carrier, weather, holidays, and other circumstances outside our reasonable control.

The estimated total delivery timeframe is therefore generally 4–10 business days from successful payment authorization.

Orders may be shipped through commonly used carriers such as USPS, UPS, or FedEx, depending on the order and destination.

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order cannot be shipped within the stated timeframe, we will provide an updated shipping timeframe and, where applicable, offer the customer the option to cancel the affected order for a refund. This approach is consistent with the FTC’s rules concerning online merchandise orders.

7. Delivery Delays

Delivery estimates are not guarantees.

Delays may occur because of:

  • Severe weather
  • Carrier delays
  • Holidays
  • Address problems
  • Transportation disruptions
  • High shipping volume
  • Events outside our reasonable control

If tracking information is available, customers may use the carrier’s tracking system to monitor delivery progress.

8. Order Cancellation

Customers may request cancellation before an order has been shipped.

Cancellation requests should be sent to:

[email protected]

Once an order has been shipped, it may no longer be possible to cancel the order. In that situation, the customer may need to follow the applicable return procedure.

9. Returns

Customers may request a return within 30 calendar days of confirmed delivery.

To be eligible for a return, the product should generally:

  • Be unused
  • Be in its original condition
  • Include original packaging where reasonably applicable
  • Include all applicable accessories and components

Because we sell adult-oriented products, certain items may be subject to additional hygiene and safety restrictions.

For health, hygiene, and safety reasons, intimate or personal-use products that have been opened, used, worn, or otherwise made unsuitable for resale may not be eligible for return.

Customers should contact [email protected] before sending any product back.

10. Defective, Damaged, or Incorrect Products

If a customer receives a product that is:

  • Damaged during delivery
  • Defective
  • Missing essential components
  • Significantly different from the product ordered

the customer should contact us within 7 calendar days of delivery.

Customers may be asked to provide photographs or other information showing the issue so that we can evaluate the claim.

If the issue is confirmed to be our responsibility, we may provide an appropriate replacement, return authorization, or refund.

11. Return Shipping Costs

For returns caused by a confirmed product defect, incorrect shipment, or damage attributable to our fulfillment process, Justin Desire Haven LLC will cover reasonable return shipping costs.

For returns that are not caused by a product defect, incorrect shipment, or fulfillment error, the customer may be responsible for the return shipping cost.

Original shipping charges may be non-refundable unless the return is required because of our error or applicable law requires otherwise.

12. Refunds

Once an approved returned product has been received and inspected, we will generally process the applicable refund within 3–5 business days.

Refunds will normally be issued to the original payment method used for the purchase.

After we process the refund, the time required for the funds to appear in the customer’s account may depend on the customer’s bank, credit card company, or payment provider.

If an order is canceled before shipment because we cannot fulfill the order within the applicable promised timeframe, the customer will receive a prompt refund as required by applicable law.

13. Non-Returnable Products

Certain products may not be eligible for return because of hygiene, safety, or resale considerations.

In particular, opened or used intimate products may be non-returnable.

Products that have been altered, damaged through customer misuse, or otherwise materially affected after delivery may also be excluded from return eligibility, except where applicable law provides otherwise.

14. Prohibited Use

Customers agree not to use the website for unlawful purposes.

Customers may not:

  • Attempt to interfere with website operations
  • Submit fraudulent orders
  • Use stolen payment information
  • Attempt unauthorized access
  • Introduce malicious code
  • Abuse promotional offers
  • Use the website in violation of applicable law

15. Intellectual Property

Unless otherwise stated, website content including text, graphics, logos, photographs, page designs, and other materials is owned by or licensed to Justin Desire Haven LLC.

Website content may not be copied, reproduced, distributed, modified, or commercially exploited without prior written permission, except as permitted by applicable law.

16. Third-Party Services

The website may use third-party services for payment processing, shipping, analytics, security, hosting, or other operational functions.

Those third parties may process information according to their own applicable policies and terms.

17. Website Availability

We attempt to keep the website available and functional, but we do not guarantee that the website will always operate without interruption, errors, delays, or temporary unavailability.

We may modify, suspend, or discontinue portions of the website when reasonably necessary.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Justin Desire Haven LLC will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from the use of the website or products purchased through the website.

Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or liability that cannot legally be excluded or limited.

19. Changes to These Terms

We may update these Terms & Conditions from time to time.

Updated terms will be posted on this page with a revised effective date.

Customers should review this page periodically for changes.

20. Governing Law

These Terms & Conditions are governed by the applicable laws of the State of Georgia and applicable federal laws of the United States, without regard to conflict-of-law principles, except where applicable consumer protection laws provide otherwise.

21. Contact Us

For questions regarding orders, returns, shipping, payments, or these Terms & Conditions, please contact:

Justin Desire Haven LLC
117 DAWSON AVE
DAWSONVILLE GA 30534
United States

Email: [email protected]
Customer Service: [email protected]