1. Do you offer subscriptions?

No. All products are sold as one-time purchases. We do not operate a subscription or automatic recurring billing program.

2. Where do you ship?

We currently ship to addresses within the United States only.

3. How long does order processing take?

Orders are generally processed within 1–3 business days after successful payment authorization.

4. How long does shipping take?

Standard delivery generally takes 3–7 business days after processing.

The typical total timeframe is approximately 4–10 business days from successful payment authorization.

5. Which shipping carriers do you use?

Depending on the order and destination, shipments may be handled by USPS, UPS, or FedEx.

6. Can I cancel my order?

You may request cancellation before your order has shipped. Once an order has shipped, cancellation may no longer be possible.

Contact [email protected] as soon as possible.

7. Do you accept returns?

Eligible products may generally be returned within 30 calendar days of confirmed delivery.

Products should be unused and in their original condition.

8. Can opened or used intimate products be returned?

For hygiene and safety reasons, opened or used intimate products may not be eligible for return.

9. What if I receive a damaged or defective product?

Please contact [email protected] within 7 calendar days of delivery and provide details and, when requested, photographs of the issue.

10. When will I receive my refund?

After an approved return is received and inspected, refunds are generally processed within 3–5 business days.

Refunds are normally issued to the original payment method.

11. Who pays return shipping?

If the return is due to a confirmed defect, incorrect shipment, or fulfillment error, Justin Desire Haven LLC will cover reasonable return shipping costs.

For other eligible returns, the customer may be responsible for return shipping costs.

12. How can I contact customer service?

Email us at [email protected] for customer support or [email protected] for general inquiries.

We aim to respond within 1–2 business days.