At Justin Desire Haven LLC, we aim to make the return and refund process clear, fair, and straightforward. Please review the following policy before initiating a return.

  1. Return Eligibility
    We accept eligible return requests within 30 calendar days of confirmed delivery. The return window begins on the date delivery is confirmed. Return requests submitted after this period may not be eligible for approval.
  2. Product Condition
    Products must generally be unused and in original condition. Where applicable, items should be returned with their original packaging, tags, accessories, manuals, and other included materials. Products that have been used, damaged, altered, or returned with missing components may not qualify for a refund.
  3. Hygiene and Safety Restrictions
    Due to hygiene and safety considerations, opened or used intimate products may not be eligible for return. If you are unsure whether an item falls under this restriction, please contact us before sending it back.
  4. Defective, Damaged, or Incorrectly Shipped Merchandise
    For defective, damaged, or incorrectly shipped merchandise, please contact [email protected] within 7 calendar days of delivery. Please include your order number, a clear description of the issue, and photos or videos where possible. This helps us review and resolve the matter as quickly as possible.
  5. Refund Processing
    Once an approved return is received and inspected, refunds are generally processed within 3–5 business days to the original payment method. Processing times may vary depending on your payment provider or financial institution. We will notify you once the refund has been initiated.
  6. Return Shipping Costs
    For confirmed defective, damaged, or incorrectly shipped products, reasonable return shipping costs will be covered by Justin Desire Haven LLC. For other eligible returns, the customer may be responsible for return shipping costs.
  7. Return Instructions
    Please contact us before sending any product back so that we can provide the appropriate return instructions. Returns sent without prior contact or authorization may experience delays or may not be accepted. When contacting us, please provide your order number and the reason for the return.
  8. Contact Information
    If you have any questions about this Return & Refund Policy, please contact us at [email protected].

This policy applies to purchases made directly from Justin Desire Haven LLC.